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States of Jersey Police introduces modern complaints and conduct framework to strengthen public confidence

States of Jersey Police introduces modern complaints and conduct framework to strengthen public confidence



The Police (Complaints and Conduct) (Jersey) Law 2022 is now fully in effect, replacing the previous 1999 legislation. This reform represents a major step forward in how complaints and misconduct are handled, ensuring greater transparency, accountability, and public trust.


Key Changes for the Public


  • Independent Oversight:

The Jersey Police Complaints Commission (JPCC) now has statutory powers to review decisions, guaranteeing fairness and independence.

  • Public Hearings for Serious Misconduct:

Hearings for gross misconduct can now be held in public, allowing greater scrutiny of serious cases.

  • Publication of Data:

Complaint statistics and outcomes can be published for public review, reinforcing openness and accountability.

  • Broader Scope:

Complaints can include former officers (within 12 months of leaving), ensuring accountability even after service ends.

  • Clearer, Fairer Processes:

Complaints are assessed through a structured process:

    • Agreed Resolution for minor issues.
    • Reflective Practice Review to promote learning and improvement.
    • Formal Misconduct Hearings for serious breaches.


Why It Matters


  • Greater Public Confidence: Independent oversight and public hearings mean decisions are not made behind closed doors.
  • Openness: Data on complaints and outcomes will be available, so the community can see how issues are addressed.
  • Fairness: Every complaint is assessed proportionately, ensuring serious matters receive the attention they deserve.



“This new law reflects our commitment to transparency, fairness, and continuous improvement. By introducing public hearings and publishing complaint data, we aim to strengthen trust between the States of Jersey Police and the community we serve.” - Chief Officer Robin Smith, States of Jersey Police



Further Information

Full details of the new law and procedures: Compliments and Complaints