Contact us
Emergencies
You should always call 999 when:
- An incident is ongoing or a crime is being committed now
- The offender is still there or nearby
- People are injured, being threatened or in danger
When calling 999, you will be asked which service you require, after requesting POLICE you be connected to our 24/7 control room. We will ask for your location and personal details for safety reasons and assess what has happened to establish what help is needed.
For those who are deaf, hard of hearing, or have severe speech difficulties, text us on 07797 790999. This is a text only number and is for use in an emergency only. Click here for more information on those who are deaf, hard of hearing, or have severe speech difficulties.
Non-Emergency
Online:
Our Online Reporting tool is designed for reporting non-urgent crimes, incidents or providing us with information which does not require an immediate police response e.g. some types of road traffic collisions, scams or frauds, poor standards of driving, lost or found property or you can let us know about any criminal or suspicious activity and explore many other reporting options. We have also provided some useful information on there to assist you.
Any online report you complete will be sent to our 24/7 Control Room, where it is assessed and you will be informed of what happens next. It’s easy and helps you report your matter to the most appropriate place, which isn’t always the Police.
By Telephone:
When you are signposted from our online reporting and information pages to contact us by phone for a non-emergency matter (01534 612612), you can select the most appropriate option when you call us. Some services, such as lost and found property, are not available outside of business hours.
If you are wanting to speak to a specific officer, when you call, select option 3 and then option 1. You will then be asked to enter the officer’s three digit collar number to either speak to them directly or leave a voicemail, as they may be busy or off duty.
If you are contacting custody, officers will only disclose information where you have been nominated by the detainee.
In Person:
Our Visitor Reception Centre is usually open from 8am to 6pm, Monday to Friday, however hours may vary during bank holidays or in special circumstances. It is also equipped with Hearing Loop to assist communication for those with hearing aids.
There is an intercom located outside the main entrance to the Visitor Reception Centre which can be used when it is closed to speak to an officer.
Parking
There are four parking spaces 200 metres from the Police Station located at the entrance to Snow Hill car park. These spaces are dedicated for visitors to the Police Station there is a maximum three hour limit. For longer stays please use Green Street car park also located 200 metres away.
Public car parks are administered by the Government of Jersey, details of their use and associated charges are available on their website using the below link.
Car parks (long and short stay) and their PayByPhone location numbers (gov.je)
By Email:
This email address is for general enquiries, and should not be used to report crimes or incidents.
By Post:
States of Jersey Police
Police Headquarters
La Route du Fort
St Helier
JERSEY
JE2 4HQ
